Who plays an escape room?
An escape room experience is a fun activity for anyone who likes a bit of puzzling and searching. It is a perfect event for small groups, like a family, friends, colleagues, sports clubs, students, tourists, bachelors. Nice as a bachelorette party, birthday party, corporate event or teambuilding activity!
How many people can play an escape room together?
We have currently 3 escape rooms at Best Escape in Maastricht. For the current room we recommend a group of at least 4 to a maximum of 7 or 8 people.
What if my group is larger than 7 or 8 people?
In the case of larger groups you can book 2 or 3 rooms at the same time, or 2 rooms after each other. For larger groups we organize alternative activities in which the escape room is part of the program. Email us for more information.
Are there parking facilities?
Yes, Best Escape has ample parking. Take the Parallelweg to drive to our location. Take the Parallelweg to Best Escape, because the St. Antoniuslaan is closed at the corner of the Parallelweg. The entrance to our location is opposite parallelweg 2.
What are the opening hours?
Best Escape is opened daily from 09:00h till 22:00h. Please make your reservation using our website. The available slots are clearly indicated in the agenda.
When can I come?
Please make your reservation using our website. The open slots are clearly indicated in the agenda.
What time should we be there?
The time mentioned in your confirmation email is the starting time of the game. We advise you to be at least 15 minutes early. We explain what is the purpose exactly and answer your questions. Coming late effects your own playing time, so it's really important for your own pleasure to be on time.
What if I want to book outside of the regular business hours?
This may be possible under certain conditions. Please contact us to discuss the possibilities.
I do not really like games, is it still something I might enjoy?
Absolutely! This is not just a game! You play with a group. An escape room is a great experience, full of excitement, challenges, collaboration and humour!
Is the escape room suitable for children?
Basically everyone 16 years or older is welcome. Children over 14 years also are welcome when accompanied by adults. The Escape Room is too difficult for children alone.
Is the escape room accessible for wheelchair users?
Unfortunately not. We are in an old building where wheelchairs can not manoeuvre. The escape room can not be played if you are in a wheelchair.
Is the escape room dangerous or scary?
Not at all, it's not scary or dangerous. It is meant to be fun! Of course we created some elements of surprise and unexpected effects. These are part of the story and support the experience.
How long does an escape room activity take?
The game itself takes 1 hour. Nevertheless, take 2 hours for the activity. We take the time to explain the concept of an escape room. We also like to talk afterwards with and get your feedback or answer questions.
Can I go to the toilet during the game?
Nope. No time for that during the game (you're locked in, remember?). There are restrooms at Best Escape, so we encourage you to use the bathroom before starting the game.
We had a party already and had a few drinks. Is that a problem?
Yes! If you are under the influence of alcohol or other drugs we will not allow you to play the escape room. Also, payments will not be refunded. This is for your own safety and enjoyment! Your mind has to be 100% sharp to fully enjoy the game.
How do I pay?
You can pay when making your reservation via the website using iDEAL. You can pay prior to the game in cash. A cash machine is close to the station, 500m from Best Escape. You can not withdraw money or pay by credit card at Best Escape Maastricht.
What do I have to bring along?
Good sense, comfortable clothing and your thinking cap, nothing else.
My question is not in this list.
If you have any questions or wish to receive more information, email or call us.
Do you have terms and conditions?
Obviously we do, read them here: Terms and Conditions.